Terms and conditions
Website terms of use and general banking conditions that apply when you use our services.
Legal
Legal information
Important documents governing your use of our website, products and services.
Key documents
Privacy policy
How we collect, use, store and share your personal information under UK data protection law.
Cookie policy
The cookies and similar technologies we use on this website and how you can manage preferences.
Complaints
How to raise a complaint and the steps we take to resolve it fairly and promptly.
FSCS protection
Information about deposit protection under the Financial Services Compensation Scheme.
Regulatory information
Lloyds Merchant Bank is a trading name used for illustrative banking services on this platform.
Registered office: 25 Gresham Street, London, EC2V 7HN.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number available on request.
Rates and charges
Interest rates, fees and charges shown on this website are indicative and may change. Product-specific documents provided at application contain binding rates and terms. Nothing on this site constitutes financial advice or a binding offer.
Document library
Frequently asked questions
Each account, loan, card or insurance product has its own terms and key facts document. You receive these when you apply and can request copies at any time.
We publish material changes on this website and, where required, notify you by email, post or secure message before they take effect.
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Related information
Questions about our legal documents?
Contact our helpdesk and we will point you to the right information.