Put customers first
Every decision starts with what is right for the people and businesses who bank with us.
About
About us
Helping people, families and businesses across the UK manage money with confidence for over 250 years.
Mission
Our mission is to help Britain prosper by supporting households and businesses through every stage of life — with products, guidance and technology that make banking simpler, safer and more accessible.
Vision
We aim to be the most trusted UK financial partner for personal and business customers — known for excellent service, responsible lending and investment in communities we serve.
Our values
Act with integrity
We are open, honest and accountable — especially when things do not go to plan.
Drive progress
We invest in technology and skills so customers can bank how and when they choose.
Support communities
We lend locally, volunteer nationally and work to reduce financial exclusion.
Leadership
Our executive team brings together decades of experience in retail banking, risk, technology and customer service. The board sets strategy and oversees governance, culture and regulatory compliance.
Leadership profiles and board composition are published in our annual report. For investor and governance enquiries, visit our group information page.
History
Lloyds Merchant Bank traces its roots to merchant banking halls that financed trade and industry across the British Isles. Over more than two centuries we have grown alongside our customers — from handwritten ledgers to real-time mobile payments — while remaining committed to prudent stewardship of deposits and sound lending.
Today we serve millions of personal and business customers with current accounts, savings, mortgages, loans, cards and wealth services.
Corporate responsibility
We believe sustainable banking means balancing commercial success with social and environmental responsibility. Our priorities include:
- Supporting customers through cost-of-living pressures and payment difficulties
- Reducing operational carbon emissions and financing the transition to net zero
- Promoting financial education in schools and communities
- Building an inclusive workforce that reflects the customers we serve
- Protecting customers from fraud through education and industry collaboration
Careers at Lloyds Merchant Bank
Build a career that makes a difference to customers and communities across the UK.
Frequently asked questions
Yes. We operate within a broader UK financial services group structure. See our group page for governance and divisional information.
Our registered office is at 25 Gresham Street, London, EC2V 7HN.
Yes. Our wealth management division provides dedicated relationship management for clients with more complex financial needs. Eligibility criteria apply.
Related information
Join our team
Explore careers at Lloyds Merchant Bank and help Britain prosper.