Screen reader support
Our website and app are tested with common screen readers. Semantic headings, labels and focus order help you navigate forms and account information.
Help and guidance
Accessibility
We are committed to making banking accessible for customers with disabilities, impairments and additional needs.
Our commitment
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our website, mobile app, telephone banking and branches where practicable. We review our services regularly and welcome feedback from customers and disability advocates.
How we can support you
Keyboard navigation
Core journeys can be completed using a keyboard alone. Visible focus indicators show where you are on the page.
Large text and contrast
Use browser zoom or device settings to enlarge text. Our design uses sufficient colour contrast for readability.
Alternative formats
Large print, braille and audio statements; printed terms in accessible formats on request.
Relay services
Relay UK (dial 18001 before our number), text relay and SignVideo for deaf and hard-of-hearing customers.
Branch assistance
Step-free access at selected locations, hearing loops and private meeting rooms. Ask for a longer appointment if needed.
Screen reader users
We use descriptive page titles, landmark regions and form labels so screen readers can announce content clearly. If you encounter unlabelled controls or confusing announcements, please let us know the page address and what you were trying to do.
Keyboard navigation
You can tab through links, buttons and form fields on our website. Press Enter or Space to activate controls. Skip links at the top of each page let you jump to main content. Our mobile app supports external keyboard navigation on supported devices.
Large text and display settings
Increase text size through your browser (usually Ctrl/Cmd and +) or your device accessibility settings. Our responsive layout reflows content so you can read without horizontal scrolling at up to 200% zoom.
Alternative formats
We can provide:
- Large-print statements and letters
- Braille documents on request
- Audio statements on CD or digital download
- Product terms and key facts in accessible formats
Contact helpdesk@lloydsmerchantbank.com or call 0370 000 0002 (accessibility helpline, Mon–Fri 9am–5pm).
Relay services
Deaf, hard-of-hearing and speech-impaired customers can contact us using:
- Relay UK — dial 18001 followed by our number
- SignVideo — available through our website during helpdesk hours
- Text relay — via your preferred relay provider
Frequently asked questions
Yes. Contact us to arrange large print, braille or audio statements on your preferred schedule.
We accept Relay UK, SignVideo and text relay services. Ask for our accessibility team when you connect.
Yes. Tell us when you book if you need extra time, a quiet space or assistance from a colleague.
Email helpdesk@lloydsmerchantbank.com with details of the issue and how we can contact you. We aim to respond within five working days.
Related information
Tell us how we can help
If you need an adjustment we have not listed, contact our accessibility team.