Help and guidance

Banking online

Getting started

Register

New customers can register using account details from your welcome pack. You will create a User ID, password and security PIN.

Log in securely

Sign in with your User ID and password, then confirm your four-digit PIN. Never share these details with anyone, including bank staff.

Manage your money

View balances, make payments, set up standing orders, download statements and update your contact details.

Register for Internet Banking

If you already hold an account with Lloyds Merchant Bank, you can register online in a few minutes.

Your account number and sort code
Your date of birth and postcode
A valid UK mobile number for security alerts
A memorable User ID, strong password and four-digit PIN

Log in to Internet Banking

Visit our secure sign-in page and enter your User ID and password. You will then be asked for your four-digit security PIN.

If you have not used Internet Banking before, register first. Existing customers who have forgotten their details can use the recovery options on the sign-in page.

Browser requirements

For the best experience and security, use an up-to-date browser on a supported device. We recommend:

Google Chrome, Microsoft Edge, Safari or Firefox (latest two major versions)
JavaScript and cookies enabled
A screen resolution of at least 1024 × 768 pixels
TLS 1.2 or higher (enabled by default in modern browsers)

Older browsers may not display all features correctly and could pose a security risk. We do not support Internet Explorer.

Secure access

Protecting your account is a shared responsibility. Follow these steps every time you bank online:

Type our website address directly or use a bookmark — do not follow links in unexpected emails or texts
Check for the padlock symbol and that the address begins with https://
Log out fully when you finish, especially on shared computers
Keep your operating system, browser and antivirus software up to date
Report suspicious activity immediately to our fraud team

Learn more in our fraud and security guide.

Frequently asked questions

Select Register on our sign-in page and follow the steps using your account number, sort code and personal details. You will choose a User ID, password and four-digit security PIN.

Use the recovery links on the sign-in page. If you are locked out after several attempts, contact our helpdesk or visit a branch with photo ID.

Yes. Any modern browser on a tablet or computer that meets our requirements below will work. For everyday banking on the move, our mobile app may be more convenient.

Access to Internet Banking is included with your account. Standard data charges from your provider may apply.