Live chat
Secure live chat within Internet Banking and our mobile app is coming soon. Until then, use email or telephone.
Help and guidance
Help and support
Find answers to common questions, contact our team, and get guidance on accounts, payments and online banking.
Contact options
Write to helpdesk@lloydsmerchantbank.com or use our contact form for non-urgent enquiries.
Telephone
Call 0370 000 0000 for personal banking, Monday to Friday 8am to 6pm.
Secure messaging
Existing customers can send a message through Internet Banking or the mobile app.
Popular help topics
- Registering and signing in to Internet Banking
- Making payments, standing orders and direct debits
- Lost, stolen or damaged cards
- Mortgages, loans and credit cards
- Statements, certificates and account letters
- Payment difficulties and money worries
Live chat — coming soon
We are building secure live chat so you can speak with our helpdesk team without leaving Internet Banking or the mobile app.
In the meantime, email helpdesk@lloydsmerchantbank.com, call us on 0370 000 0000, or complete our contact form.
For general enquiries: helpdesk@lloydsmerchantbank.com
We aim to respond within two working days. For urgent fraud concerns, use our 24-hour fraud helpline instead.
Telephone
Personal banking: 0370 000 0000 — Monday to Friday, 8am to 6pm.
Business banking: 0370 000 0001 — Monday to Friday, 7am to 8pm; Saturday, 9am to 2pm.
Calls may be recorded for training and quality. Standard network charges apply.
Frequently asked questions
Use the forgotten password link on the sign-in page. You may need your User ID, date of birth and account details. If you are still unable to sign in, contact us.
Faster Payments to UK accounts usually arrive within two hours, and often immediately. International payments can take several working days depending on the destination and currency.
Yes. Sign in to Internet Banking or the mobile app, go to Cards, and follow the steps to report a lost or damaged card.
Please contact us as early as possible. We have dedicated teams who can discuss support options tailored to your circumstances.
Sign in to Internet Banking or the mobile app and update your details in Profile. For some changes we may ask for supporting documents.
Related information
Still need help?
Send us a message and we will respond as soon as we can during helpdesk hours.